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Refund Policy

Last updated: January 21, 2026

At Generators Concept , customer satisfaction is our priority. This Refund & Return Policy explains the terms under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition

  • The item is in its original packaging

  • Proof of purchase is provided

Items that do not meet these conditions may not be eligible for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items

  • Gift cards

  • Items damaged due to misuse or normal wear and tear

  • Items returned without prior authorization

3. Return Process

To initiate a return:

  1. Contact us at contact@generatorsconcept.com within 30 days of delivery

  2. Provide your order number and reason for return

  3. Wait for return instructions and authorization

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

We will replace the item or issue a full refund at no additional cost.

6. Refund Processing

  • Once your return is received and inspected, we will notify you of approval or rejection

  • Approved refunds will be processed to the original payment method

  • Refunds typically take 5–10 business days to appear, depending on your payment provider

7. Late or Missing Refunds

If you have not received a refund:

8. Exchanges

We currently do not offer direct exchanges.
If you need a different item, please return the original item and place a new order.

9. Order Cancellations

  • Orders may be canceled within 12 hours of placement

  • Once an order has been processed or shipped, it cannot be canceled

10. Contact Information

For any questions regarding refunds or returns, please contact us:

 Generators Concept
📍1813 MARINA CIR, NORTH FORT MYERS, FL 33903 
📧 Email: contact@generatorsconcept.com
📞 Phone: +12392466699

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